FAQ

What is the handling time
6 hours – 48 hours

** The handling time is the number of business days the seller will take to ship the item after receiving your cleared payment. A payment is considered “cleared” after the money from the buyer has been deposited into the seller’s account.**

What Is the shipping time

All shipping times are estimated as provided by couriers:

Delhi-NCR :       1-3 days

Northern India : 3-6 days

West India :       3-8 Days

South India :      3-9 Days

East India :        3-9 Days

North East / Jammu Kashmir : 3-10 days

**Period taken by a shipment to reach its intended destination.

What if the delivery is delayed than estimated date
We us third party service just like leading ecommerce portals. We have no control over shipping time. But 96% orders are delivered within schedule provided above. We keep track of delayed orders & push courier companies to deliver them on time.You can also track via AWB numbers & notify us if you see something wrong.

Which couriers do you use
We use FedEx, Bluedart, Delhivery, Xpressbees & Ecom Express among the prominent ones.

Why do you charge shipping
Because no couriers operate for free.

Are they soft & damageable
They are as hard as stone & do not break easily. but will do if you throw deliberately.

Why your statues are costly
We use expensive raw materials. Our labour is highly skilled which dosen’t come cheap. We use rigorous quality control & make sure no defective piece leaves premises. Our packing is also expensive to make product reach destination safely.

Are statues washable ?
We use a coating of lacquer on the outside which makes them washable without any risk of color coming off. But they should not be kept immersed in water because water also contains many chemicals & may react with the colors.

How often statues get damage in transit ?
It is very rare. Our packing is good enough to prevent damage. Our damage rate is less than 1%. But we still request you to make video of opening as precaution.